The privacy policy of Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda governs the use of your personal data through direct contact via our website, telephone and social networks (Facebook, Instagram and LinkedIn).

If you would like to know more about how we process personal data, please see our Cookie Policy.

1. Who is responsible for processing your personal data?

1.1 Your personal data is processed by Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. You can contact us at infospa@senaraspa.com.

1.2 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. reserves the right to modify or amend this Privacy Policy. Such modifications and changes will be communicated through our website.

2. What categories of personal data do we process?

2.1 When you fill in the contact form on our website, or contact us via email, telephone or social media, Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. collects:

  • basic identity information you provide, such as name, e-mail address, address, telephone number;
  • the content of your communication and the technical details of the communication itself (date and time, etc.);
  • preferences regarding the receipt of e-mail communications, such as newsletters, announcements, etc.;
  • electronic identification data, such as IP address;
  • publicly available information on your Social Media profile and any other personal data you provide to us.

2.1 When you fill in the contact form on our website, or contact us via email, telephone or social media, Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. collects:

  • basic identity information you provide to us, such as your name, e-mail address, postal address, telephone number, the company you work for and your job title (i.e. when this information is provided or displayed on your business card);
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3. For what purpose do we use your personal data?

3.1 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. processes your personal data in order to provide you in a personalized and efficient manner with the information, products and/or services you have requested via the website, e-mail, telephone, social networks and trade fairs and events.

3.2 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. processes your personal data in order to communicate with you as a result of our contacting you at a trade fair and/or event, or as a result of approaching you via the website, email, telephone, or social media.

3.3 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. processes your personal data to carry out statistical analysis, so that we can improve our website, our products and services or develop new products and services.

3.4 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. processes your personal data to comply with legal obligations, or to meet any reasonable request from competent law enforcement officials or representatives, judicial authorities, government agencies or bodies, including competent data protection authorities. Your personal data may be transferred on Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda.’s own initiative to the police or judicial authorities as evidence, or if there is justified suspicion of an unlawful act or crime committed by you through your registration or use of the website, our social networks, or other communication established with us.

3.5 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. may process your personal data to inform any third party in the context of a possible merger, acquisition of/by, or decision of that third party, even if that third party is located outside the EU.

3.6 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. may process your personal data to preserve its legitimate interests and those of its partners or third parties, if and when your registration or use of the website, social media, or other communication channels may be considered: (a) a violation of any applicable terms of use or the intellectual property rights or any other rights of third parties; (b) a threat to the security or integrity of the website; (c) a danger to the website or any of the underlying Systems of Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. or its subcontractors due to viruses, Trojan horses, spyware, malware or any other form of malicious code; (d) in any way that is hateful, obscene, discriminatory, racist, libelous, malicious or otherwise inappropriate or unlawful.

3.7 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. processes your personal data mentioned in clauses 2.1, 2.2 above for marketing purposes, i.e. to provide targeted communications, promotions, offers and other announcements from the company and selected partners. Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. will only send communications, promotions, offers, newsletters and other announcements by e-mail, or other electronic communication channels from person to person, if you have explicitly consented to receive such communications, newsletters and other announcements.

4. Why is our processing of your personal data legitimate?

4.1 For the processing of your personal data for the purpose outlined in clause 3.1, we ask for your consent.

4.2 The processing of your personal data for the purpose outlined in clause 3.4 is necessary to enable Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. to comply with its legal obligations.

4.3 The processing of your personal data for the purposes outlined in clauses 3.2, 3.3, 3.6 and 3.7 is necessary for Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda.’s legitimate interests, which are:

  • be able to respond appropriately to your requests for information and other requests;
  • communicate your personal data to our partners and to provide appropriate information;
  • enable us to defend ourselves in legal proceedings;
  • continuous improvements to the website, social media channels, products and services to ensure you have the best possible experience;
  • keep our website, social media and products and services secure from misuse and illegal activities;
  • safeguard our business interests and needs in light of changing market conditions;
  • marketing and promotion of our products, services, brands and successful global marketing of our products and services.

4.4 In order to process your personal data for the purposes described in clause 3.1, Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda., as the controller, requests your consent. By consenting to the processing of your personal data for sending communications, promotions, offers, newsletters and other announcements by e-mail or other electronic communication channels from person to person, you agree that we are authorized to process your personal data for this purpose in the manner and under the conditions described in this Privacy Policy.

5. What are our quality guarantees?

5.1 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. makes every effort to process only the personal data that is necessary to achieve the purposes listed under the purpose of processing.

5.2 Your personal data is processed only for as long as is necessary for the purposes listed above, or until such time as you withdraw your consent to process it. Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. will de-identify your personal data when it is no longer necessary for the purposes described in the purpose of processing, unless there is:

  • an overriding interest of Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. or any other third party in keeping your personally identifiable information;
  • a legal or regulatory obligation or a judicial or administrative order that prevents Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. from de-identifying you.

5.3 Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. will take appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft, as well as accidental loss, tampering or destruction. Access by Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. staff or third parties is only necessary and subject to strict confidentiality obligations.

6. What are your rights?

6.1 You have the right to request access to all personal data processed by Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. that belongs to you. Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly made for causing inconvenience or harm to Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda.

6.2 You have the right to request that any of your personal data that is inaccurate be corrected free of charge. If a request for correction is made, such request must be accompanied by proof of the defective nature of the data for which correction is requested.

6.3 You have the right to withdraw your previous consent under clause 4.4 to process your personal data.

6.4 You have the right to request that your personal data be deleted if it is no longer necessary in light of the purposes described above, or if you withdraw your consent to process it. However, you should bear in mind that a request for deletion will be assessed by Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. in relation to:

  • the best interests of Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. or any other third party;
  • legal or regulatory obligations, or administrative or judicial orders that may contradict such exclusion.

Instead of deletion, you may also request that Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. limits the processing of your personal data if and when: (a) you contest the accuracy of that data; (b) the processing is unlawful; (c) the data is no longer necessary for the purpose described above, but you may need it to defend yourself in legal proceedings.

6.5 You have the right to object to the processing of personal data if you can prove that there are serious and justified reasons relating to your particular circumstances that justify such objection. However, if the intended processing qualifies as direct marketing, you have the right to object to such processing free of charge and without justification.

6.6 You have the right to receive in a structured, commonly used and machine-readable format all personal data that you have provided to us.

6.7 If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to infospa@senaraspa.com for all matters concerning the rights of data subjects. An e-mail requesting the exercise of a right should not be interpreted as consent to the processing of your personal data beyond what is necessary to deal with your request. Such a request must clearly state and specify which right you wish to exercise and the reasons for doing so if necessary. It must also be dated and signed and accompanied by a scanned copy of your valid ID card proving your identity.

Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. will inform you promptly of the receipt of such a request. If the request is valid, Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. will notify you as soon as possible.

If you have any complaints about the processing of your personal data by Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda. you can always contact us via the e-mail address mentioned in the first paragraph of this clause. If you remain dissatisfied with Senara, Spa & Retreat – More Than A Spa, A Sensory Experience, Lda’s response, you are free to file a complaint with the competent data protection authority, i.e. the data protection authority of the country in which you reside.